<hr><h2>Purpose</h2><ul class="accent-bullets"><li>Detect users who repeatedly click or open malicious files.</li><li>Analyze behavior patterns across phishing campaigns.</li><li>Prioritize personalized training and awareness strategies.</li></ul><hr><h2>How to access and review the report</h2>The recidivism analysis includes two complementary views that provide both an individual and an organizational perspective:<ul class="accent-bullets"><li>Individual view (by employee)<ul class="accent-bullets"><li>Available in Analytics → Employees, this view shows each user’s recidivism level.</li><li>In the Recidivism column, you can see the number of incidents per user in the last 6 months.</li><li>Clicking the value displays detailed information for each campaign (name, date, and type of interaction).</li><li>The Statistics button provides access to more detailed user metrics.</li></ul></li><li>Global view (by organization, last 6 months)<ul class="accent-bullets"><li>Available in Simulations → Repeat Incidents Report, this view offers a consolidated overview of overall impact.</li><li>Total repeat offenders: number of employees who repeated incidents during the period.</li><li>Percentage of total employees: proportion of repeat offenders relative to all active employees.</li><li>Monthly trend: evolution of the repeat incident percentage over time.</li><li>Month-over-month variation: indicates whether incidents increased or decreased compared to the previous month.</li></ul></li></ul><hr><h2>❓ FAQ</h2><ul class="accent-bullets"><li>What actions are considered recidivism? Clicks on links, opening attachments, or entering credentials in phishing simulations.</li><li>Can I export the report? Not available at the moment, as this feature is currently in BETA. Please contact your Customer Success team for advanced reporting or to share your feedback and help us improve the functionality.</li><li>Is the report updated automatically? Yes, the data is updated in real time with each completed campaign.</li><li>What’s the difference between both views?The individual view allows you to analyze each employee’s behavior and progression over the last six months.The global view shows the six-month trend and the monthly impact across the entire organization.</li></ul>

🇺🇸 Platform Features

The Recurring Users Report helps identify employees who repeatedly engage in phishing campaigns, allowing you to detect risky behavior and focus training actions effectively.

🇺🇸 Simulations - Recurring Users Report

🇪🇸 Empleados - Integración con Google Workspace

🇪🇸 Amenazas - Integración de envío de correos: Microsoft

🇪🇸 Simulaciones - Reporte de Usuarios Reincidentes (Beta)

🇪🇸 Concientización - Galería de recursos

🇪🇸 Concientización - Analíticas de Eventos de Newsletter

🇪🇸 Academia - Juegos - Preguntas obligatorias por categoría en Trivia

🇪🇸 Academia - Cursos - Crear un nuevo curso personalizado

🇪🇸 Academia - Cursos -Reordenamiento de secciones de curso

🇪🇸 Academia - Cursos - Eliminación masiva de inscripciones

🇪🇸 Academia - Cursos - Asignación masiva de cursos

🇪🇸 Academia - Cursos - Correos de finalización y expiración de formación

🇪🇸 Academia - Cursos - Filtro y visualización de idioma en asignación de cursos o rutas

🇪🇸 Academia - Analíticas - Registro de auditoría - Cursos y Rutas de Aprendizaje

🇪🇸 Configuración - Whitelisting en Microsoft 365

🇪🇸 Configuración - Whitelisting en Google Workspace

🇪🇸 Configuración - Integraciones -SSO con Okta

🇪🇸 Configuración - Academia -Configuración global del porcentaje de aprobación en quizzes

🇪🇸 Configuración - Academia -Toggle de Notificaciones de Academia

🇪🇸 Configuración - Academia - Configuración de Cuestionarios

🇪🇸 Funcionalidades de la Plataforma

🇧🇷 Funcionários - Integração com Google Workspace

🇧🇷 Simulações - Relatório de Usuários Reincidentes

🇧🇷 Conscientização - Galeria de recursos

🇧🇷 Conscientização - Analíticas de Eventos de Newsletter

🇧🇷 Academia - Jogos - Perguntas obrigatórias por categoria na Trivia

🇧🇷 Academia - Cursos - Criar um novo curso personalizado

🇧🇷 Academia - Cursos -Reordenação de seções do curso

🇧🇷 Academia - Cursos - Exclusão massiva de inscrições

🇧🇷 Academia - Cursos - Atribuição múltipla de cursos

🇧🇷 Academia - Cursos - E-mails de Conclusão e Expiração de Treinamento

🇧🇷 Academia - Cursos - Filtro e exibição de idioma na atribuição de cursos ou trilhas

🇧🇷 Academia - Análise - Registro de auditoria – Cursos e Trilhas de Aprendizagem

🇧🇷 Configurações - Whitelisting no Google Workspace

🇧🇷 Configurações - SSO com Okta

🇧🇷 Configurações - Academia -Configuração de percentual de aprovação

🇧🇷 Configurações - Academia -Toggle de Notificações da Academia

🇧🇷 Configurações - Academia -Configuração global de quizzes

🇧🇷 Funcionalidades da Plataforma

🇺🇸 Teams - Google Workspace Integration

🇺🇸 Awareness - Resource Gallery

🇺🇸 Awareness - Analytics -Newsletter Event Analytics

🇺🇸 Academy - Gaming - Mandatory Questions by Category in Trivia

🇺🇸 Academy - Courses - Course Section Reordering

🇺🇸 Academy - Courses - Create a new custom course

🇺🇸 Academy - Courses - Bulk Enrollment Deletion

🇺🇸 Academy - Courses - Multiple Course Assignment

🇺🇸 Academy - Courses - Training Completion & Expiration Emails

🇺🇸 Academy - Courses - Language filter and label in course or learning path assignment